Privacy Policy
Effective Date: 27 July 2025
The Nail Garden (“we,” “our,” “us”) values your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) and other applicable privacy laws. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website (the “Site”) or use our services, including nail services, massages, facials, waxing, and other skin treatments (the “Services”).
By using our Site and Services, you consent to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Site or Services.
1. Information We Collect
We may collect the following types of personal information from you:
Personal Details: This includes your name, email address, phone number, physical address, and any other personal details you provide when booking services, creating an account, or contacting us.
Payment Information: For processing payments, we may collect credit card information or other payment details. However, full payment information is processed through secure third-party payment providers, and we do not store such details on our Site.
Health & Personal Information: In some cases, particularly for services like facials or skin treatments, we may ask for information regarding your health or skin conditions to ensure safe and appropriate treatment.
Usage Information: We may collect non-personal information regarding how you use our Site, including your IP address, device type, browser, and interaction with the Site (such as pages visited and duration of visit).
2. How We Use Your Information
We collect and use your personal information for the following purposes:
To provide and deliver our services, including managing bookings and processing payments.
To communicate with you regarding your appointments, confirm bookings, and notify you of promotions or special offers (only if you have consented to receive marketing communications).
To improve and personalize your experience on our website.
To comply with applicable laws, regulations, and legal requests.
To secure and protect our systems, prevent fraud, and ensure the integrity of the services we provide.
3. How We Share Your Information
We may share your personal information with the following parties:
Service Providers: Third-party vendors that help us manage or deliver our services, such as payment processors, IT service providers, and marketing agencies. These parties only process data in accordance with our instructions and for the specific purposes outlined in this policy.
Legal Requirements: We may disclose your personal information when required by law, regulation, or legal process, including in response to lawful requests by public authorities, such as a court or government agency.
Business Transfers: If The Nail Garden undergoes a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve your experience on our website. Cookies help us track your preferences, enhance site functionality, and analyze how you use our services. You can control cookies through your browser settings, but please note that disabling cookies may impact your ability to use certain features of the website.
5. Your Rights Under POPIA
As a data subject, you have the following rights under POPIA:
Right to Access: You have the right to request access to your personal information that we hold.
Right to Correction: You may request that we correct or update your personal information if it is inaccurate or incomplete.
Right to Deletion: You have the right to request the deletion of your personal information, subject to any legal or contractual obligations.
Right to Object: You may object to the processing of your personal information, and we will assess your request accordingly.
To exercise any of these rights, please contact us using the details provided below.
6. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that no data transmission over the internet can be guaranteed to be completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
7. Children’s Privacy
Our website and services are not intended for children under the age of 16, and we do not knowingly collect personal information from individuals under the age of 16. If we discover that we have unintentionally collected such information, we will take immediate steps to delete it.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will post the revised policy on this page with an updated “Effective Date.” Please review this policy periodically to stay informed about how we are protecting your personal information.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
The Nail Garden
+27 71 347 6816
Taylor’s Rest, Portion 521 of the farm Allemansdrift No 950 Tweedie, Howick
info@thenailgarden.co.za
